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Further information & FAQs

Further information  

You can keep up-to-date with all the latest information and guidance relating to coronavirus on the following websites:

FAQs

What should I do if a school has sent everyone home because a member of staff or pupil is being tested for coronavirus?

Get in touch with your branch to let them know what's happened. They will then make contact with the school to make sure we are kept up-to-date with any developments. Current guidance states that you have to self-isolate if you have been identified as being a close contact of someone with coronavirus, so no action is needed unless the result is confirmed positive.

Will I get paid if schools close to reduce the risk of infection?

If you are a supply worker who works on daily and short-term bookings, unfortunately you will not be entitled to receive any pay if the schools are closed as there will be no work available.

If you are in a long-term supply booking and the school you are placed in closes, it is at the school's discretion whether or not to pay for those days. Please discuss this with your branch consultant.

UPDATE: Following the Government’s announcement on Friday 20 March 2020 about the employment and wage subsidy package being put in place amid the coronavirus pandemic, we are awaiting further clarification to see if our supply workers are eligible for the Coronavirus Job Retention Scheme.

Should I contact the office if I have any coronavirus symptoms?

You should contact your branch immediately if you, or anyone in your household, have any of the following symptoms:

  • a continuous cough, or
  • high temperature.

Please remember, you also need to get in touch with your branch if you:

  • are waiting for a COVID-19 test result, or
  • have been identified as being a close contact of someone with coronavirus and advised to self-isolate by your Local Health Protection team.

I am unable to work because I have coronavirus/coronavirus symptoms - am I entitled to statutory sick pay (SSP)?

If you have coronavirus or coronavirus symptoms which require you to self-isolate in line with Government guidance, you will need to contact the Payroll team direct on 0114 349 3303 to see if you are eligible for SSP. You must notify us within seven days of the first day of your sickness and you will be required to complete a Self-Certification Form to confirm why you are ill and unable to work. You will be required to provide medical certifications after the 7-day self-certification period expires.

Most of the schools have closed, will I be able to get any financial support because I am unable to work?

Following the Government’s announcement on Friday 20 March 2020 about the employment and wage subsidy package being put in place amid the coronavirus pandemic, we have already received a number of enquiries from concerned workers. Please be assured that it is our top priority to understand what this package means for all of our supply workers and we will, of course, communicate this to you once further information is given by the Government. To enable us to deal with any questions you may have, and support you as best we can, please direct any relevant queries or questions to payrollsupport@smartteachers.co.uk

You may be eligible to claim Universal Credit if you need financial support as a result of coronavirus. Do not delay in making a claim via the .Gov website at www.gov.uk/how-to-claim-universal-credit. You will not have to go to the job centre to claim Universal Credit if you’re advised to self-isolate.

If you are already claiming Universal Credit, the amount of Universal Credit you receive changes automatically changes if your take home pay changes.

Please see our Wednesday 25 March 2020 update on our Coronavirus latest updates page for more information.

Please also see our Coronavirus latest updatesAbout the virus and Stay at home guidance webpages.